Breaking: Township Hero, Corporate Zero: Capitec Scores Lowest in Biz Banking
Capitec, widely praised for its retail banking success in townships, is under fire for flopping in business banking.📉
Despite a 30% surge in SME clients, the bank scored the lowest in business banking satisfaction, plagued by poor support, broken Visa cards, and weak digital services.
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Users report long response times, unresolved queries, and a lack of dedicated SME support. Many small businesses say Capitec’s business portal feels like an afterthought compared to its retail app.
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Visa cards for business clients often fail to work online or internationally a major blow to startups and import-export traders.
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While Capitec touts its 36% earnings growth, critics argue it’s prioritizing optics o…